Temporary Pause in Service

Dear Scratch Culinary Family,

We hope this message finds you in good health and high spirits. At Scratch Culinary Meal Prep, our commitment to excellence in every meal we deliver is a reflection of our dedication to your satisfaction and well-being. This dedication extends to our valued team members, whose hard work and passion are the backbone of our service.

In the spirit of maintaining the high standards we’ve set for our meals and services, we’ve made a tough but necessary decision. A significant portion of our team has requested time off to be with their children during the upcoming spring break holiday. After careful consideration, we’ve concluded that suspending our operations temporarily is the best course of action to ensure that our food quality and service standards do not diminish.

Service Pause & Resumption Details

  1. Temporary Service Suspension: We will be pausing all meal prep and delivery services starting March 10, 2024. We plan to resume our operations and welcome you back the week beginning on March 17, 2024.
  2. Subscription Adjustments: To accommodate this pause, we will automatically extend the renewal dates of all active subscriptions by one week. Any subscriptions scheduled to resume during this period will also be extended accordingly. This adjustment ensures that no orders will be placed during our brief hiatus, and therefore, no cancellations or refunds will be necessary.
  3. We’re Here for You: Our customer support team will remain available to address any questions or concerns you might have during this time. Please don’t hesitate to reach out to us at [email protected].

Our Commitment to You

We recognize that this temporary suspension may be an inconvenience, and we sincerely apologize for any disruption this may cause to your meal planning. Our team is fully committed to ensuring a seamless transition as we pause and subsequently resume our services. We are grateful for your understanding, patience, and continued support during this period.

Thank you for being a part of the Scratch Culinary family. Your trust in us is not taken for granted, and we eagerly anticipate the opportunity to serve you again with the quality and care you’ve come to expect.

Looking forward to welcoming you back soon with open arms and delightful meals!

Warmest regards,
The Scratch Culinary Meal Prep Team

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