Privacy Policy

Privacy Policy

Effective Date: 10/22/2026

1. Introduction

Scratch Culinary Meal Prep (“Scratch Culinary,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website at https://scratchculinary.com, create an account, purchase our products, subscribe to our meal preparation services, communicate with us, or otherwise interact with our business.

By using our services, you acknowledge the information practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal and Contact Information

• First and last name
• Email address
• Telephone and mobile phone numbers
• Billing and delivery addresses
• Account credentials and preferences

Order and Subscription Information

• Meals and products ordered
• Subscription details and delivery schedules
• Dietary preferences, meal customizations, and allergen information you choose to provide
• Order history, transaction records, and customer service communications
• Delivery instructions and preferences

Payment Information

When you make a purchase, payment information is collected and processed through our payment processing providers.

Depending on the payment method and provider, we may receive transaction details, payment status, and limited payment information, such as the last four digits of a payment card.

Website and Technical Information

When you access our website or online services, we may automatically collect information such as:

• IP address
• Browser type and device information
• Pages visited and interactions with our website
• Referral sources
• Cookies and similar tracking technologies

Communications Preferences

We may collect your preferences regarding email, SMS notifications, and other communications, including records of consent and opt-out requests.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Creating and managing customer accounts
• Processing purchases, payments, and subscriptions
• Preparing, customizing, and delivering meals
• Verifying delivery eligibility and coordinating deliveries
• Communicating about orders, deliveries, billing, and account activity
• Providing customer support and responding to inquiries
• Sending promotional emails and other marketing communications where permitted
• Maintaining and improving our website, products, and services
• Detecting fraud, preventing unauthorized activity, and maintaining security
• Complying with legal and regulatory obligations

We use dietary preferences and allergen information you provide to help fulfill your meal selections and customization requests.

4. SMS and Text Messaging

Scratch Culinary may offer text message notifications related to meal orders, subscriptions, and deliveries.

When you consent to receive SMS notifications, messages may include:

• Order and delivery confirmations
• Delivery tracking links
• Estimated delivery times and status updates
• Delivery arrival or completion notifications
• Important delivery-related communications

Messages may be sent by Scratch Culinary or by authorized service providers acting on our behalf, subject to the applicable messaging consent requirements.

Message frequency varies based on your orders, delivery schedule, and notification preferences.

Message and data rates may apply.

You may opt out of applicable SMS messaging programs at any time by replying STOP to a message from that program. For assistance, reply HELP where supported or contact Scratch Culinary at (602) 668-7716.

You may also contact us directly to request changes to your messaging preferences.

SMS consent is not consent to receive marketing messages unless you have separately agreed to receive those communications.

We do not sell, rent, or share mobile phone numbers or SMS opt-in information and consent with third parties or affiliates for their own marketing or promotional purposes.

We may provide the contact and delivery information necessary to authorized messaging and delivery service providers solely to facilitate the services requested by our customers, subject to appropriate contractual and privacy safeguards. Such service-related disclosures do not authorize providers to use customer information for their independent marketing.

SMS consent is not transferable to unrelated businesses or their messaging campaigns.

5. Sharing Information with Service Providers

We may share personal information with trusted third parties that assist us in operating our business and providing our services.

These may include:

Delivery and Logistics Providers

We may share your name, delivery address, telephone number, delivery instructions, and relevant order information with delivery companies and drivers responsible for fulfilling your orders.

These providers may use the information to coordinate deliveries, provide tracking information, and communicate delivery status.

Payment Processing and Billing Providers

We use payment processing and billing services to securely process transactions, maintain subscriptions, and manage payment-related activities.

Technology and Hosting Providers

We may use third-party services for website hosting, customer account management, technical infrastructure, analytics, and security.

Communication Providers

We may use email and messaging platforms to send service-related communications and, where permitted, marketing communications.

Professional and Legal Services

We may disclose information to accountants, legal advisers, and other professional service providers when reasonably necessary.

Service providers are authorized to process information only for appropriate business purposes and subject to applicable agreements and legal requirements.

We do not sell or transfer SMS opt-in consent to third parties for independent messaging or marketing campaigns.

6. Marketing Communications

We may send emails containing information about new menus, promotions, special offers, company updates, and other Scratch Culinary news.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us directly.

Unsubscribing from promotional emails will not necessarily prevent essential service-related communications, such as order confirmations, billing notices, or important account updates.

Marketing text messages, if offered, will require the applicable consent and will be managed separately from transactional delivery notifications.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Remember preferences
• Support account authentication
• Understand website usage and performance
• Improve the customer experience
• Measure the effectiveness of marketing activities, where applicable

You may manage certain cookies through your browser settings. Disabling cookies may affect some website functionality.

Where required by applicable law, we will provide additional notice or choices regarding nonessential tracking technologies.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

Access to personal information is limited according to business needs, and we use third-party service providers where appropriate to support secure processing and storage.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe your account or personal information has been compromised, please contact us promptly.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Maintain customer accounts and order histories
• Fulfill contractual obligations
• Meet applicable tax, accounting, and legal requirements
• Resolve disputes and enforce agreements
• Maintain appropriate records of communication preferences and consent

Retention periods may vary depending on the category of information and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, deidentify, or securely dispose of it.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights or choices concerning your personal information.

You may contact us to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate information
• Deletion of eligible personal information
• Changes to your communication preferences
• Information about how your personal information is used or disclosed

Certain information may need to be retained for legitimate business purposes or legal compliance.

We may need to verify your identity before fulfilling requests involving personal information.

11. Third-Party Websites and Services

Our website and communications may contain links to websites or services operated by third parties, including payment processors, delivery tracking platforms, and other service providers.

Those services may have their own privacy policies and practices.

We encourage you to review the privacy policies of third-party websites and services you choose to access.

12. Children’s Privacy

Scratch Culinary’s online purchasing and subscription services are intended for adults or individuals acting with the authorization of a parent or legal guardian.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations.

When we make changes, we will update the effective date at the top of this page.

Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy, our information practices, or your privacy choices, please contact us:

Scratch Culinary Meal Prep

739 E Dunlap Ave
Phoenix, AZ 85020

Phone: (602) 668-7716

Email: Support Form

Website: https://scratchculinary.com

This Privacy Policy applies to Scratch Culinary’s website, online ordering systems, customer portal, and related meal preparation and delivery services.