Frequently Asked
Questions
Subscription
Our meals are delicious, fresh, and loaded with the macro nutrients your body craves, available via a subscription-based service that is convenient and affordable.
Are you tired of grocery shopping, cooking, and doing dishes? Do you throw away food that has gone bad because you did not have the time to prepare it? Are you always on the go and feel like you may be eating out too often? Do you make bad choices and eat processed snacks that leave you feeling like garbage? Are you eating the same things because you know it fits your macros? Do you feel like your workouts are on-point, but your personal eating habits may be preventing you from making any progress? Have you considered prepping meals but never seem to find the time to do so?
It is time to get your life back, set yourself up for success, and let us do the work for you! Delivered twice weekly and customized for your unique needs, you will not find another meal prep company quite like ours.
By visiting our signup page and creating your first subscription!
The cost of your subscription will vary, depending on the meals or items you select.
There is no base fee associated with your subscription, only an account minimum of five (5) meals or items.
Your subscription will renew every Thursday at 12:00 PM, until you pause or cancel it. At the time of renewal, our system will create orders based on your current selections.
We will bill you every Thursday unless you pause or cancel your subscription before 12:00 PM.
For our system to automatically include your signup or change request in next week's production cycle, we must receive the request by 12:00 PM on Thursday.
Most changes made after the deadline will not automatically apply to the following week. Should you require your changes to take effect sooner, you must reach out to us to let us know.
Depending on the circumstances, the request (if granted) may incur a late-change fee, and you must contact us to make us aware of your situation.
Of course! You may create subscriptions tailored to your individual tastes and needs, with meals or items from any menu.
Yes. The joint total of the active subscriptions within your account must be at least five (5) meals or items per week.
Most of our menus offer discounted pricing after the total number of meals or items in your subscription reaches nine (9) or more.
You are free to mix and match between each of the menus to achieve this total; however, although our "Bulk" menu items do count towards the shared-total, the per-unit pricing of the items will not change (regardless of the shared-total).
Absolutely! We provide our services on a week-to-week basis, and you are under no obligation to continue with your subscription after your first week of service. If you do not want to continue after your first week, all you need to do is pause or cancel your subscription prior to the deadline of your second week of service.
If you are worried you might forget, you may create a scheduled pause with no resume date, in advance. This would result in only 1 week of service, with no added effort on your part to prevent any future deliveries or charges.
If you would like more information or help setting up a scheduled pause, please send us a message and we will be glad to help in any way that we can.
By logging into your account and making the desired changes.
Fulfillment
Yes, $12.50 per week.
If you own a Business and would like to offer your employees or members discounted delivery rates, please contact us to learn more about our partnership opportunities.
No, if we deliver each of the subscriptions to the same address(es). If your needs require delivery at multiple locations on the same day, we may require you to pay more delivery fees.
To any address within our delivery area that you supply us with (e.g., your home, office, or gym).
We deliver anywhere in Phoenix and neighboring cities such as Anthem, Avondale, Cave Creek, Chandler, Gilbert, Glendale, Goodyear, Mesa, Peoria, Queen Creek, Scottsdale, Surprise, and Tempe.
Please contact us if you are unable to add an address located in Phoenix or a neighboring city.
Your exact delivery time will vary according to your selected availability, delivery days, and fluctuations in our routing system. Generally speaking:
- On Tuesday and Thursday mornings, we begin delivery as early as 8:00 AM and we typically finish before 4:00 PM.
Yes, you will be able to select your availability preference while adding or editing your address. Our system may limit the options available to you, due to route and driver availability.
Please contact us if you have unusual circumstances that you would like to review with us before placing your order.
Yes, but we encourage all customers to accommodate both deliveries, as you will cut your selection variety in half if you disable either delivery day.
Keep in mind, your delivery addresses can be separate locations for each delivery day, such as your home for your first delivery and your work for your second delivery. We can even hold your meals and items for pick-up at our kitchen, should either day be too difficult for your schedule.
Please contact us for more information.
Oftentimes, yes.
We have partnerships with other businesses in the valley, which enable you to have your meals delivered safely and securely to a location you know and trust. Many of these locations are Gyms or CrossFit Affiliates, so inquire within any fitness or health club you are a member of to see if you qualify.
We are open to expanding these opportunities to more businesses, so if you know of a business that you feel would be a perfect fit, please reach out to let us know!
Pick-up at our kitchen is also available upon request. Please contact us for the location, daytime availability, and instructions.
No, not currently. We are planning to expand, so check in with us in the future!
Meals
During the subscription creation process, you will be able to view all the meals we have available.
Yes, all our static and dynamic menus are now available in advance.
Our "Chef's Choice" menu changes every week: four (4) new meals are created for Tuesday and Thursday, for a total of eight (8) new meals per week. The Chef's Choice line is extremely popular with our customers who appreciate the continual change and variety that comes with it.
For each delivery, one (1) new Beef, one (1) new Chicken recipe, one (1) new Pork recipe, and one (1) new Turkey recipe are created. You make your selections based on the Proteins you would like for each day.
Our Chef's Choice menu previews are now available in advance. Please check your email inbox (or our Facebook Page) every Wednesday afternoon for the menu for the upcoming week.
We create eight (8) different Chef's Choice meals per week, broken up equally between each of our delivery days (Tuesday and Thursday). The meal schedule is as follows:
- Tuesday - one (1) new Beef, Chicken, Pork, and Turkey - four (4) total
- Thursday - one (1) new Beef, Chicken, Pork, and Turkey - four (4) total
Our Chef's Choice menu previews are now available in advance. Please check your email inbox (or our Facebook Page) every Wednesday afternoon for the menu for the upcoming week.
The "Chef's Choice" menu changes weekly, so the photos you see while ordering are from past meals. We included the photos to give you an idea of the sort of meals you can expect, but we do not recreate recipes from earlier production cycles.
Our Chef's Choice menu previews are now available in advance. Please check your email inbox (or our Facebook Page) every Wednesday afternoon for the menu for the upcoming week.
Yes, all you need to do is heat-and-eat!
Many of the meals we create do not have any gluten, but some do. Meals within the "Chef's Choice" menu, for example, never have gluten.
If you want to be certain, click or tap the picture of a desired meal while you are configuring your Meal Plan. This will launch a pop-up that will show you the ingredients (if applicable) and any highlights for each meal.
You may drop most ingredients by adding them as a restriction while you are creating your subscription (in the Diet Preferences section). Please contact us if you need help before or after creating your subscription.
As our facility processes gluten, we are not certified gluten free.
Not specifically, but we would be happy to modify any regular menu items to make them vegetarian for you!
Most of our meals do not have any dairy products, but some do.
If you want to be certain, click or tap the picture of a desired meal while you are configuring your Meal Plan. This will launch a pop-up that will show you the ingredients (if applicable) and any highlights for each meal.
You may drop most ingredients by adding them as a restriction while you are creating your subscription (in the Diet Preferences section). Please contact us if you need help before or after creating your subscription.
We season our food to please a broad range of palates, but none of our meals have an abnormal or dangerous amount of sodium.
Not all the ingredients we use are certified organic. More than anything else, our focus is safety, so we obtain high-quality ingredients from reputable vendors in the valley.
Only the meals in the "Seafood" Menu.
Yes, we can accommodate many of these requests.
You may drop most ingredients by adding them as a restriction while you are creating your subscription (in the Diet Preferences section). Please contact us if you need help before or after creating your subscription.
You may select ingredients (or groups of ingredients) that you would not like included your meals. In most cases, we will select a substitution that makes sense for meals that are affected by your restrictions; however, not every restriction is guaranteed to generate a substitution. If you are allergic to something you have asked us to restrict, be sure to check the "Allergic" toggle, so that our kitchen staff is aware of your needs.
While the convenience of restricting entire groups of ingredients can save you a lot of time, the groupings we create may be too far reaching for you. This is where "exceptions" come into play, allowing you to effectively say, "I do not like most Nuts, but I do like Cashews".
"Macros" is short for "macro nutrients". Macro nutrients are the protein, carbohydrates, and fat that make up the calories in food. Here is a simple breakdown:
- 1 gram of protein = 4 calories
- 1 gram of carbs = 4 calories
- 1 gram of fat = 9 calories
Most people following a "macros" diet will have unique needs or targets, but the guiding principle is a focus on the 'calories in' vs. 'calories out' concept.
The 300, 400, and 500 size meals were designed with target macros of 40% protein, 30% carbs, and 30% fat. The 700 size meals were designed with our "heavy hitters" in mind, having a target macro ratio of 35% protein, 40% carbs, and 25% fat.
Any of the meals within the same size have the exact same macros, so it is a breeze to track in My Fitness Pal.
- The 300 size has 30g protein, 23g carb, 10g fat, 300 calories
- The 400 size has 40g protein, 30g carb, 13g fat, 400 calories
- The 500 size has 50g protein, 38g carb, 16g fat, 500 calories
- The 700 size has 60g protein, 72g carb, 19g fat, 700 calories
Our Chef's Choice menu previews are now available in advance. Please check your email inbox (or our Facebook Page) every Wednesday afternoon for the menu for the upcoming week.
By and large, yes. Labels for modified meals may not list the "macros" but should have a concise list of the primary ingredients.
Every effort is made to ensure that each meal we produce is uniform in its content, to the extent that each meal is portioned and weighed individually to meet the target macros described on each label. However, because each piece of food is not uniform in its nutritional profile, we cannot guarantee that any one meal will have the same exact nutrients as any other meal. We can only guarantee that the portions or weights of each ingredient going into each meal are the same as any other meal of the same recipe and size.
Consequently, please view the macros listed on any label as a close approximation of the actual nutritional profile.
Unfortunately, we do not offer individualized macros portioning.
Our meals are designed to fit a broad range of macros diets. If you are unable to hit your specific macro targets eating our meals alone, we encourage you to explore our Bulk Items, which can be incorporated into to your meals to tweak their macro content to your desired ratios.
We can drop all carbs except veggies, and we can also accommodate "half carb" requests. Keep in mind that these requests will create less variety in your meals, and the macro or calorie labeling on your meals will be omitted.
Individual dietary requirements will vary significantly from person to person, so we cannot say which meal would best fit your needs. If you are unsure about which meals or items are right for you, consult with a qualified professional to design a meal plan that is designed to meet your individual health and fitness goals.
For the average customer, we think all the meal sizes are filling. When you consume nutrient dense, low-fat foods, they are lower in calories. This makes for a good-sized meal.
Storage & Heating
The meals have a five (5) day shelf life, during which you may also freeze the meals. If you reheat from frozen meals, add an additional minute or so to your cooking time.
Yes, the containers are microwave safe.
We recommend that you lift a corner of the container lid for venting, and heat for 2-3 minutes in the microwave. Allow the meal to sit with the lid on for 1 minute.
Individual reheat times may vary by meal or due to the power of your microwave. Frozen meals will require an added minute or more of heating time in the microwave.
To heat in the oven, remove the meal from the plastic container, and place the meal in an oven safe pan.
Scheduled Pauses
Yes, but you must create the scheduled pause using our website before 12:00 PM on Thursday.
Yes, but you must edit the scheduled pause using our website before 12:00 PM on Thursday, in the week preceding the resume date.
No problem! Simply leave the resume date blank while creating the scheduled pause. When you know your resume date, return, and edit the scheduled pause.
Please contact us for more information about indefinite pauses.
Not automatically, but there is a manual way of achieving the same effect.
If you visit the "Meal Plan" section while editing your subscription, you may disable the day of the week that conflicts with your schedule. When you restore the disabled day in the future, the system will automatically restore your meal and item selections.
Other
You may qualify for a significant discount on meals or items you order for yourself, and if your business is a gym, your coaches may also receive reduced pricing.
Additionally, any subscriptions being delivered to your business for your employees or members will be given a discounted delivery rate.
If you are interested in partnering with us, please contact us to learn more or schedule a tasting.
You will find our meals in the MyFitnessPal database by searching for Scratch Culinary Meal Prep.
If you are new to MyFitnessPal, please see the video we created to help you. We recommend nutrition tracking to customers striving to achieve fitness or weight loss goals.
Meal Prep
New Customer?
You are only a few steps away from fresh and healthy meals, made from scratch, and delivered right to your door!
In addition to the atmosphere and food being great, it's the owners and employees that make Scratch an awesome business!! Stop by, you won't be disappointed!
Scratch is awesome.! Very accommodating, convenient, and affordable! Well worth it.
I have been ordering Scratch Culinary since I moved to Scottsdale in 2019 and I don’t think I could live anywhere else because of these meals. They are so delicious, convenient, and have great variety. I love the chef’s choice meals that switch up every week and the seafood meals. I love how the macros are right on the front of the label. I work with a nutrition coach and it is very easy to log my food on MyFitnessPal because of this. I’m a pilot and when I’m called for a 4 day trip I literally throw my containers in my lunch box and I’m out the door. Scratch Culinary is essential for any working adult. The customer service is outstanding. They work with me for all my dietary restrictions. I can’t speak highly enough about this company and their products!
The pre-made meals are absolutely delicious! It's like eating take-out from a 5 star restaurant!
Amazing food and experience. The owners Giovanni and Ali are very welcoming and I would highly recommend. Thank you again!
I have tried a couple of other premade delivery services in the past. I have only had 4 meals so far and I can see the quality/quantity is better than most. I have a big appetite and with most meals I am left wanting more!!!! I literally have leftovers from my first meals from SCRATCH! I don’t want to say it was too much,, but!!! The flavors and freshness of the meals have been incredible. I definitely will order again and I’m pretty sure I finally found the MEAL PREP COMPANY FOR ME! Do yourself a favor and try them. Giovanni and Ali are amazing people and have a great company.
Best meal prep service I have ever tried. Super affordable too! I recommend all my friends.
I love scratch! I feel like their meals are priced right with delivery. I don't have to do anything. They help me stay on track to hit my goals.
These guys come through for me time and time again. I don't know what else to say. I have gladly given my money to them and will again.
I love this service. The food tastes great and they offer a variety of dietary offerings. Highly recommend for food prep, far better than most I've had.
This place is amazing!!! The food is great! The place extremely clean. What the company believes in with people with disabilities/special needs. Not sure if anyone knows this, he donates so much food for the needy. Gio is A saint. So I will always continue with his services. Him and his team will always get my business! DK Advocates/ANB Services
I don’t even know where to start…Scratch Culinary Meal Prep is wonderful! I just started using them and they check all the boxes…delicious, FRESH, healthy food, a fair price AND local delivery! I was also thrilled they offer several different calorie options. Thank you for taking pride in your business and doing a wonderful job!
The best food in Phoenix Arizona I wish I could give it more than five stars cause it do deserve it.
Great local lunch options! I ordered the shrimp Caesar salad. Huge portion awesome flavor. The shrimp is not over cooked and seasoned to perfection. Salad is crispy and fresh. The dressing the cheese and the amount of veggies are a perfect balance!
The fried chicken sandwich is amazing as are the perfectly cooked tater tots! Give this place a try sometime!
I have been using scratch culinary meal prep on and off for four years and I am pleased to say I love their service. Fresh food and easy to use website. Thanks for making it easy to stay on my eating plan.
I’ve been ordering meal prep from them for about 18 months. First time I come to the actual location. Staff is super friendly. And now I’m trying their smoke meat! Great food and even better service!!!
I am a truck driver and these meals come in clutch when I’m out on the road. Way better and healthier than the fast food I been living on. Not to mention the friendly and helpful staff in the office. 5 stars
Been using Scratch Culinary for 6 months and absolutely love it! The food is delicious and the customer service is amazing! Highly recommend to anyone.
Great food for a very reasonable price. Everyone was very helpful walking me through the process and everything turned out great. Food, ingredients, and things were fun and easy. I'd recommend to anyone to try it out. Location is easy in/out and very close to the interstate to quickly stop by.
As someone who has worked delivering and preparing the meals as well as consuming the meals as a customer, I would have to say Scratch is by far the best meal prep service in the valley. Customizable meal plans, impeccable head chef, clean kitchen and prep area, and fantastick operations staff!
Best sandwitches in town. I had the apple wood smoked bacon Gouda egg muffin and loved it endlessly.
My son got diagnosed with an illness a little while ago that makes it difficult to do anything but take care of him. He inherited it from me so it’s both of us now struggling with this disease. Scratch has been super awesome with their meal delivery service and everything we’ve eaten has been really good with good prices attached. For as long as I need to use them I know it will be good service and good food. Thank you! You guys make my life a lot easier in this season of change.
I have found their food to be very flavorful and delicious. Their service provides for me to not worry about what I can eat, and watching my calories, they di that for me. And ..the prices are great.
Very delicious food. Nice personnel. The building, furniture, interior are very friendly.
I started using Scratch Culinary for about 95% of my meals. With work and life I just wanted to save time with cooking and grocery shopping. Since starting in August, I have lost 20lbs and actually save money because I am not throwing food away or eating out when I am too tired to cook! I order the lower calorie portions and it makes it so easy for me to grab a home cooked calorie controlled meal that was delicious. Their website lets you chose from various dietary needs (keto, paleo, low calorie, etc). The meals I order freeze easily in the containers they provide so if I dont eat them all, I just throw it in the freezer. I break my deliveries up into Monday and Wednesday so I always have fresh food on hand. They also have chef specials each which keep variety in my food. I would recommend this service to anyone who is interested in meal delivery services.
This food is amazing! I tried two other meal delivery services. One was out of state, and my first delivery was 4 days late. So the food was rotten. The second box never made it. The second company the food was garbage and tasted awful. Scratch food is delicious and fresh, and a bonus is they are local and have delivery drivers instead of relying on FedEx or OnTrac. Prices are very fair also. I highly recommend trying them!
Great company! Delicious food, easy to set up and you can cancel or pause at your convenience. Friendly delivery folks, too. Highly recommend!
I'm so impressed with this service. Incredible service and price. For around 10 dollars per meal, we have the choice between beef, turkey, pork and fish meals that are rotated and prepped perfectly. We have found the perfect mix of meals after some experimentation, and it saves us SO MUCH time and effort each week. I wish they had more flexibility with delivery, but we just leave a small cooler outside and they drop off the items. Very convenient and easy to change your plan!
Unbelievably GREAT food! It is as I have a Culinary Specialist on Staff and a Chef preparing the meals in my kitchen. SO HAPPY...WOW and THANKS. Bob R.
Week two and still very happy! Is the food perfect, no, but it is healthy, convenient, and a solid filling meal. I love knowing the calories counts and have been surprised I needed to go down from 400 to 300 calories per meal because I couldn't finish the 400 calorie meals. This service has saved so much stress for our family. We order 700 calorie meals to split for dinners.
Deliciously fresh home cooked meals! Highly recommend Scratch Culinary. First week trying it and all meals are soo good, not overly seasoned for my likens. Also I found to be less expensive then alot of other meal prep kitchens. Buy more and save! Plus less stress on me to cook a healthy meal. Keep doing what you're doing Scratch Culinary!
It's good food and they drop off in cooler.... I like it... Wish they were a little bigger.... But I recommend them as a healthy and tasty food source. I give 5 stars.. from pratron Scott M.
I am not a person that leaves reviews. This is my first week of deliveries and the food does not disappoint!! I’ve tried several meal delivery companies in the past, and this is by far the most delicious and fresh! I don’t have the skills or the time to be creative with meal prep at home and most of the time it goes in the trash. They even deliver it right to my work. I have recommended them to everyone already!
The meals are AMAZING. I never leave reviews but I just had to. After months of trying online meal delivery, there is no comparison to local fresh meals. Loving it!