Frequently Asked

Questions

Subscription

Why should I sign up?

Our meals are delicious, fresh, and loaded with the macro nutrients your body craves, available via a subscription-based service that is convenient and affordable.

Are you tired of grocery shopping, cooking, and doing dishes? Do you throw away food that has gone bad because you did not have the time to prepare it? Are you always on the go and feel like you may be eating out too often? Do you make bad choices and eat processed snacks that leave you feeling like garbage? Are you eating the same things because you know it fits your macros? Do you feel like your workouts are on-point, but your personal eating habits may be preventing you from making any progress? Have you considered prepping meals but never seem to find the time to do so?

It is time to get your life back, set yourself up for success, and let us do the work for you! Delivered twice weekly and customized for your unique needs, you will not find another meal prep company quite like ours.

How do I sign up?
How much will my subscription cost?
Is there a fee for my subscription?
How often will my subscription renew?
When will you bill me?
When is the weekly deadline for new signups or changes?
What happens if I make a change after the deadline?
May I order from multiple menus within the same subscription?
Is there a weekly minimum number of meals?
Do I get a discount if I order more?
May I try the service for 1 week without making a commitment?

Fulfillment

Is there a delivery fee?

Yes, $12.50 per week.

If you own a Business and would like to offer your employees or members discounted delivery rates, please contact us to learn more about our partnership opportunities.

Do I need to pay a delivery fee for every subscription?
Where will you deliver my subscription?
Is my address within your delivery area?
When will you deliver my subscription?
May I request a specific delivery time?
May I limit my delivery to only one day per week?
May I pick-up my subscription?
Do you deliver out of state?

Meals

Where can I find your menus?

During the subscription creation process, you will be able to view all the meals we have available.

Are all menus available in advance?
How does ordering from the "Chef's Choice" menu work?
How many "Chef's Choice" meals per week do you create?
Why does my "Chef's Choice" meal look different from the photos?
Are the meals already cooked?
Are the meals gluten free?
Are there vegetarian options?
Are the meals dairy free?
Are the meals high in sodium?
Are the meals organic?
Do the meals have seafood?
Will you accommodate food allergies or dislikes?
What is the difference between a "restriction" and an "exception"?
What are macros?
What are the macros in your "Chef's Choice" meals?
Will my meals have exactly what is printed on the label?
Will you portion the macros differently for me?
May I order meals with reduced carbs?
How do I know which meals or items I should get?

Storage & Heating

How long are meals good for?

The meals have a five (5) day shelf life, during which you may also freeze the meals. If you reheat from frozen meals, add an additional minute or so to your cooking time.

Are the meal prep containers microwave safe?
What is the best way to reheat my meals?
What if I do not want to use a microwave?

Scheduled Pauses

May I pause my subscription for the upcoming week?

Yes, but you must create the scheduled pause using our website before 12:00 PM on Thursday.

May I extend the resume date for a pause after it has gone into effect?
What if I do not know when I want to resume my subscription?
May I pause or resume my subscription in the middle of the week?

Other

Where can I find Scratch Culinary on social media?

We are Scratch Culinary on Facebook and Instagram. We post sneak-peeks of what is being delivered when time allows and we would love it if you followed us, tagged us in your posts, or share us with your friends. Your support and referrals mean everything to us!

As a business owner, what are the benefits of partnering with Scratch Culinary?
May I meet the Chef?
How do I log meals in MyFitnessPal?

Meal Prep

New Customer?

You are only a few steps away from fresh and healthy meals, made from scratch, and delivered right to your door!

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goktogo92
May 5, 2023

Really nice place clean organized and customer service is exceptional

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Sparky
May 5, 2023

In addition to the atmosphere and food being great, it's the owners and employees that make Scratch an awesome business!! Stop by, you won't be disappointed!

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Ryan Daminson
May 4, 2023

I’ve been coming to the restaurant for years and love it!

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Scratch is awesome.! Very accommodating, convenient, and affordable! Well worth it.

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Matt Noel
May 3, 2023

Everything is amazing!!!

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I have been ordering Scratch Culinary since I moved to Scottsdale in 2019 and I don’t think I could live anywhere else because of these meals. They are so delicious, convenient, and have great variety. I love the chef’s choice meals that switch up every week and the seafood meals. I love how the macros are right on the front of the label. I work with a nutrition coach and it is very easy to log my food on MyFitnessPal because of this. I’m a pilot and when I’m called for a 4 day trip I literally throw my containers in my lunch box and I’m out the door. Scratch Culinary is essential for any working adult. The customer service is outstanding. They work with me for all my dietary restrictions. I can’t speak highly enough about this company and their products!

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Sue T
April 29, 2023

The pre-made meals are absolutely delicious! It's like eating take-out from a 5 star restaurant!

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Ryan Doheny
April 28, 2023

Amazing food and experience. The owners Giovanni and Ali are very welcoming and I would highly recommend. Thank you again!

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Justin Gannon
April 12, 2023

I have tried a couple of other premade delivery services in the past. I have only had 4 meals so far and I can see the quality/quantity is better than most. I have a big appetite and with most meals I am left wanting more!!!! I literally have leftovers from my first meals from SCRATCH! I don’t want to say it was too much,, but!!! The flavors and freshness of the meals have been incredible. I definitely will order again and I’m pretty sure I finally found the MEAL PREP COMPANY FOR ME! Do yourself a favor and try them. Giovanni and Ali are amazing people and have a great company.

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Shaley Hayden
March 15, 2023

Best meal prep service I have ever tried. Super affordable too! I recommend all my friends.

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Cara Roth
March 11, 2023

I love scratch! I feel like their meals are priced right with delivery. I don't have to do anything. They help me stay on track to hit my goals.

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Devven Presley
January 22, 2023

Great meals. Awesome flavor and fast friendly service

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APARTMENT OPTIONS
November 29, 2022

Great food!

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Ray Tucker
November 15, 2022

These guys come through for me time and time again. I don't know what else to say. I have gladly given my money to them and will again.

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Neoli Luna
October 22, 2022

I love this service. The food tastes great and they offer a variety of dietary offerings. Highly recommend for food prep, far better than most I've had.

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Albert Saralegui
October 17, 2022

The meals are great and staff friendly

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Bethanie Franks
September 27, 2022

The breakfast here is so good... bomb omelets.

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La Morena
September 13, 2022

The food and drinks are always amazing

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Mei Lin
August 24, 2022

This place is amazing!!! The food is great! The place extremely clean. What the company believes in with people with disabilities/special needs. Not sure if anyone knows this, he donates so much food for the needy. Gio is A saint. So I will always continue with his services. Him and his team will always get my business! DK Advocates/ANB Services

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Thonas Bandz
August 23, 2022

Superb food,and great place work..

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Trevon Trussell
August 20, 2022

Tasty prep meals delivered right to your door!

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Shannon Farkas
August 2, 2022

I don’t even know where to start…Scratch Culinary Meal Prep is wonderful! I just started using them and they check all the boxes…delicious, FRESH, healthy food, a fair price AND local delivery! I was also thrilled they offer several different calorie options. Thank you for taking pride in your business and doing a wonderful job!

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April Olivarria
July 10, 2022

Delicious food and affordable..

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Jessie James
June 7, 2022

The best food in Phoenix Arizona I wish I could give it more than five stars cause it do deserve it.

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Rico918
June 3, 2022

Great local lunch options! I ordered the shrimp Caesar salad. Huge portion awesome flavor. The shrimp is not over cooked and seasoned to perfection. Salad is crispy and fresh. The dressing the cheese and the amount of veggies are a perfect balance!

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Great food..

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Matthew Burkett
May 10, 2022

The fried chicken sandwich is amazing as are the perfectly cooked tater tots! Give this place a try sometime!

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kerry lang
April 28, 2022

I have been using scratch culinary meal prep on and off for four years and I am pleased to say I love their service. Fresh food and easy to use website. Thanks for making it easy to stay on my eating plan.

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Antonio Robles
April 28, 2022

I’ve been ordering meal prep from them for about 18 months. First time I come to the actual location. Staff is super friendly. And now I’m trying their smoke meat! Great food and even better service!!!

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Sean Burkland
April 4, 2022

I am a truck driver and these meals come in clutch when I’m out on the road. Way better and healthier than the fast food I been living on. Not to mention the friendly and helpful staff in the office. 5 stars

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Juliann DuBerry
February 10, 2022

Been using Scratch Culinary for 6 months and absolutely love it! The food is delicious and the customer service is amazing! Highly recommend to anyone.

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Sco Say
February 4, 2022

Great food for a very reasonable price. Everyone was very helpful walking me through the process and everything turned out great. Food, ingredients, and things were fun and easy. I'd recommend to anyone to try it out. Location is easy in/out and very close to the interstate to quickly stop by.

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EnerGia Creations
January 7, 2022

As someone who has worked delivering and preparing the meals as well as consuming the meals as a customer, I would have to say Scratch is by far the best meal prep service in the valley. Customizable meal plans, impeccable head chef, clean kitchen and prep area, and fantastick operations staff!

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Christopher Warner
December 16, 2021

Best sandwitches in town. I had the apple wood smoked bacon Gouda egg muffin and loved it endlessly.

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Kailee Soong
November 22, 2021

My son got diagnosed with an illness a little while ago that makes it difficult to do anything but take care of him. He inherited it from me so it’s both of us now struggling with this disease. Scratch has been super awesome with their meal delivery service and everything we’ve eaten has been really good with good prices attached. For as long as I need to use them I know it will be good service and good food. Thank you! You guys make my life a lot easier in this season of change.

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Michele Patrick
November 14, 2021

I have found their food to be very flavorful and delicious. Their service provides for me to not worry about what I can eat, and watching my calories, they di that for me. And ..the prices are great.

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Alex Draganov
October 22, 2021

Very delicious food. Nice personnel. The building, furniture, interior are very friendly.

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Jessica Ryder
October 21, 2021

I started using Scratch Culinary for about 95% of my meals. With work and life I just wanted to save time with cooking and grocery shopping. Since starting in August, I have lost 20lbs and actually save money because I am not throwing food away or eating out when I am too tired to cook! I order the lower calorie portions and it makes it so easy for me to grab a home cooked calorie controlled meal that was delicious. Their website lets you chose from various dietary needs (keto, paleo, low calorie, etc). The meals I order freeze easily in the containers they provide so if I dont eat them all, I just throw it in the freezer. I break my deliveries up into Monday and Wednesday so I always have fresh food on hand. They also have chef specials each which keep variety in my food. I would recommend this service to anyone who is interested in meal delivery services.

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Gretchen Gunn Hayden
recommends
October 5, 2021

This food is amazing! I tried two other meal delivery services. One was out of state, and my first delivery was 4 days late. So the food was rotten. The second box never made it. The second company the food was garbage and tasted awful. Scratch food is delicious and fresh, and a bonus is they are local and have delivery drivers instead of relying on FedEx or OnTrac. Prices are very fair also. I highly recommend trying them!

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Glynnis Fife
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August 21, 2021

300 cal meal prep! Awesome! Delicious! Convenient!

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J Lorgeree
July 11, 2021

Fast and friendly service. Good prices, fine food.

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J Anderson
June 14, 2021

Great company! Delicious food, easy to set up and you can cancel or pause at your convenience. Friendly delivery folks, too. Highly recommend!

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Trevor D.
June 8, 2021

I'm so impressed with this service. Incredible service and price. For around 10 dollars per meal, we have the choice between beef, turkey, pork and fish meals that are rotated and prepped perfectly. We have found the perfect mix of meals after some experimentation, and it saves us SO MUCH time and effort each week. I wish they had more flexibility with delivery, but we just leave a small cooler outside and they drop off the items. Very convenient and easy to change your plan!

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Bob Roebuck
April 1, 2021

Unbelievably GREAT food! It is as I have a Culinary Specialist on Staff and a Chef preparing the meals in my kitchen. SO HAPPY...WOW and THANKS. Bob R.

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Laura Heath-Arme
March 10, 2021

Week two and still very happy! Is the food perfect, no, but it is healthy, convenient, and a solid filling meal. I love knowing the calories counts and have been surprised I needed to go down from 400 to 300 calories per meal because I couldn't finish the 400 calorie meals. This service has saved so much stress for our family. We order 700 calorie meals to split for dinners.

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Monique Fields
February 11, 2021

Deliciously fresh home cooked meals! Highly recommend Scratch Culinary. First week trying it and all meals are soo good, not overly seasoned for my likens. Also I found to be less expensive then alot of other meal prep kitchens. Buy more and save! Plus less stress on me to cook a healthy meal. Keep doing what you're doing Scratch Culinary!

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Scott Moretsky
January 6, 2021

It's good food and they drop off in cooler.... I like it... Wish they were a little bigger.... But I recommend them as a healthy and tasty food source. I give 5 stars.. from pratron Scott M.

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Kurt Olnhausen
January 6, 2021

Great food, Great convenience, Great price,

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Kelsey Van Houten
recommends
September 10, 2020

I am not a person that leaves reviews. This is my first week of deliveries and the food does not disappoint!! I’ve tried several meal delivery companies in the past, and this is by far the most delicious and fresh! I don’t have the skills or the time to be creative with meal prep at home and most of the time it goes in the trash. They even deliver it right to my work. I have recommended them to everyone already!

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Lesli Irene
recommends
August 26, 2020

The meals are AMAZING. I never leave reviews but I just had to. After months of trying online meal delivery, there is no comparison to local fresh meals. Loving it!